Hassle Free Maids

No. You are not required to provide any supplies, cleaning products, or a vacuum. The cleaners have all professional-grade products and supplies needed to complete the jobs required.

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

We take bookings over the phone sight unseen. In most cases, the condition of the home is fairly represented for the estimate given. In some cases, there may be further work needed that was only able to be determined once the cleaner has arrived. It could be extra garbage removal for a move-out, more appliances than previously understood, or a number of things. We will always reach out to you to discuss the further scope of work and any additional charges that may be applicable.

The cleaners are paid by the job to complete the list/tasks assigned for each service level requested. Cleaning by one person may take 2 hours while another person may take 3. We have tested both models of fees extensively and found the best and fairest way to charge is a flat rate. That way the cleaners know exactly what they are being paid for the day, and our clients know exactly what the cost of the job will be. No surprises!

We have put a lot of time and effort into researching fair market value for Professional Cleaning Services in our area to come up with our rates. Our numbers are on par for the average cost of our professional competitors. Professional Cleaning is a very labour intensive job that not only requires physical exertion, but years of experience and knowledge. It is very hard on the body, there is wear and tear on the cleaners vehicles, and equipment. Insurance and professional grade products are paramount and a necessity for providing proper service as well. Having these things provided are all in the best interest of both client and cleaner. We strongly believe in paying cleaners a fair wage to do a proper job. A fairly compensated cleaner will be happier and provide a better service than someone who isn't making a fair wage. We would like to have the cleaners and our clients with us for a long time! Happy cleaners = Happy clients!

We are! However if your pet is unattended when we are entering your home please have them put away or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment.

You are never required to sign a contract. We do however have service terms and conditions as well as a cancellation policy.

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $50 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

We accept credit cards. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed. We are not accepting E-Transfers at this

Mistakes happen and cleaning can be subjective, but have a guarantee nothing less than a flawless resolution to our mistakes. We offer a 48 hour guarantee for those scenarios where you are not 100% happy with the services. So, How Does The 48 hour Guarantee Work? Let Us Try & Fix It. If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a cleaner back to handle any issues, free of charge. No questions asked.

We send 1 or 2 cleaners, depending on availability, your needs and how big the job is.

The cleaners do try their best to remove build up on all surfaces. However please take note that some buildup is impossible to remove without damaging the surface and may not be able to be restored to a “like new” condition. The cleaners will try their best to remove as much as possible without damaging surfaces and managing time as well to focus on the other items in your home that need attention as well!

Weight- We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and the cleaners will be happy to clean under it upon request.