Pure Water Pools

Rated 5.0 I had my 25+ year old Gunite pool restored by Pure Water pools, and they were great. Jim, is a very knowledgeable guy, and his staff is as well. I knew nothing about pool restoration, and had many questions; Jim and his staff were able to answer all of them and showed a lot of patience with me! When dealing with pools, and pool company's you have to learn to be patient, weather causes schedule changes all the time and not understanding this can lead to frustration and anger. Being in the building trades at one time I understood it well. I knew anytime there was bad weather, the job would be delayed, and anytime there was a delay I would get a call. At no time did I feel neglected, or put-off by Jim, or his staff. After the pool restoration I purchased a Heater. I had done my research, had one in mind, and headed off to the store. Jim again being very informative showed me another option, (a less expensive option) but a high quality unit. I’m happy to report that I have not had a problem with this unit in the 3 years. And it heats my 27, 0000 gallon pool really fast compared to the previous one... My latest purchase was two years ago; I bought a mesh safety cover. Again I thought I knew what I wanted and Jim briefed me on the different covers, pro's and con's etc. With that knowledge I was able to get the cover that suited my needs. The last thing Jim mentioned to me relating to the cover was the springs that attach the cover to the metal lugs in the pool deck. He told me that he recommends the thicker heavy duty springs because they hold up better in windy conditions when the cover is being stressed. I can tell you with 100% certainty that I'm very happy I listened to Jim and got the bigger springs. This past winter we had a few super windy day's and I lost shingles on my shed, tore down my plastic fence around my filter, and knocked down 80 feet of wooden fence. The only thing that didn't get torn down, or ruined is my pool cover. Thank you Jim for convincing me to purchase the heavy duty springs! I live about 10 miles from Pure Water Pools, and pass several other pool stores to get there. But for me and my needs it’s worth the extra miles

Rated 5.0 We had sand blowing back into our pool. The tech came out and not only fixed it, but showed me what was involved in the repair and educated me a bit more on our pool. (we're new pool owners) Very nice, very professional and left the filter and pool equipment looking professionally finished. The best part is that there's no more sand blowing back in the pool.