Gardens At Monroe

Rated 3.0 My aunt was at The Gardens for several weeks. PT staff was above average, and the attendants were pretty friendly and accommodating. However, the place is dated and unappealing, and the ladies at the desk (not the reception desk, the other desk) were very unfriendly, every time I was there. They ignored me until I made it impossible to do so. At first, I thought it was just one or two bad apples, but no matter when I went to the desk or who was manning it, I got the same cold shoulder. Weird and not customer focused. The food was hot or miss, and the food odors were very unappealing.

Rated 5.0 A recent stay for a family member at The Gardens of Monroe was a very positive experience. During a very stressful time for our family the staff was always attentive, helpful, supportive and courteous. The facility was neat and clean and we never felt like we were a bother to anyone when asking questions or looking for assistance.

Rated 5.0 My ongoing experience at The Gardens At Monroe continues to be superior. Everyone is warm and greets us with genuine pleasure. It is warming to be asked how you are faring, and know that it is genuinely meant. The professionalism, care and concern exhibited towards my mother by all staff, is impressive to family and friends alike. The upkeep of this establishment is outstanding; as are the services provided. Mom's personal care and the attention provided by her caregivers, nursing staff and activities staff is excellent. My questions and concerns are always handled with rapidity, thoroughness, discretion and kindness. It is comforting to know that I can be confident and secure that my mother is cared for just as I love and care for her myself. A heartfelt thank you to everyone at The Gardens At Monroe. I recommend your services to everyone I meet.